Contact-free delivery

Helping to keep our customers and team members safe

We understand the trust you place in us to deliver safe, freshly prepared pizzas and we take this responsibility incredibly seriously. Given the evolving COVID-19 situation, we wanted to reassure you that the safety and wellbeing of customers and colleagues is always our top priority

Hygiene is always No.1
Maintaining the highest health and safety standards is always our top priority, and an essential part of the way our Huts are run. We are continually monitoring the situation and ensuring we are following the latest governmental advice. We will continue to update our policies and guidance as appropriate to ensure a safe environment when you order from one of our Pizza Hut Delivery locations in Canada.
Extra safety precautions being taken
We have reinforced our stringent handwashing procedures and are ensuring that employees who are feeling ill stay at home and seek appropriate medical attention. We have also increased the frequency with which we sanitize the seating areas in our Huts, as well as other key areas such as pizza delivery pouches, door handles, front counters, and touch screens.
3m distance when delivering
All our deliveries will be contact-less. This means that when we deliver your order, the delivery driver will place your order at your door before moving back to a safe distance.
Online payment
At this time, contact-less orders will only be accepted if they are prepaid with credit card online to ensure the experience is truly contact-less.

How it works

Contact-less Delivery in 3 safe steps

Our driver will place your order where instructed.

The driver will then knock on your door, ring your doorbell or call you to let you know your food has arrived.

Our driver will then stand back 3 meters (or 3 large paces) and allow you to pick up your order without any physical contact.

Find out more

Your frequently asked questions

How does Contact-free Delivery work?

All contact-less orders must be pre-paid using credit card online
Our driver will place your order outside your door
The driver will then knock or ring the doorbell to let you know your food has arrived
The driver will then stand back 3 meters (or 3 large paces) and allow you to pick up your order without any physical contact
Once you have collected your order, the driver will leave
You will find your receipt placed on the top of your box

Will all orders be delivered as a Contact-free Delivery?

Yes. To ensure the utmost safety for our customers and our drivers, all our deliveries will be contact-less for the foreseeable future. Any changes to this will be communicated on our website.

Does Contact-free Delivery cost extra?

No. We believe our customers deserve to feel as safe and comfortable as possible when ordering food in these uncertain times.

Can my food go missing?

No, our drivers will leave your food on a clean surface at your doorstep, move back and stand at a safe distance for you to pick up your food. Your food will not be left unattended at any given point. If in case, you are not reachable, the food will be returned to the restaurant.

What else is Pizza Hut doing to protect team members and customers?

Maintaining the highest health and safety standards is always our top priority, and an essential part of the way our Huts are run. We have reinforced our stringent handwashing procedures and are working to ensure that employees who are feeling ill stay at home and seek appropriate medical attention.

We have also increased the frequency with which we clean and sanitize our kitchen platforms, storage, door handles, delivery bags, boxes & dining facilities.